Last Updated 2 April 2020

The COVID-19 has tipped our community upside down and we need to work out new ways of working and keeping everyone safe. We do not want to jeopardise anyone’s health and want to continue to support you to live well at home.

We need your cooperation in these areas:

  • If you or a family member have travelled or transited through higher risk countries, or come into contact with a confirmed COVID-19 case, please inform your support team or coordinator.
  • If you feel unwell with flu-like symptoms, please inform your support team or coordinator. From there, we will work out the best way to support you.
  • Many of our customers have decided to decrease their risk by staying at home and decreasing the number of people who visit them. We are happy to discuss this with you.
  • If you have any concerns around your services, please contact your support team or coordinator.
  • If you have any concerns about your health, please speak to a doctor.
  • We have made the decision that we will help people to increase social distance by not supporting you with social community and group-based activities.

Changes to out of home supports:

  • Since 31 March, support workers can no longer drive you to under shopping. Instead, your support works can:
  • do your shopping for you.
  • support you to set up online shopping. Woolsworth and Coles offer an online priority service. Other local and independent businesses are also offering delivery services.
  • connect you to community groups who will shop for you.
  • support you to get your medications home delivered through Australia Post’s new free delivery service.

If there are exceptional circumstances where you must travel to a medical appointment, your team will connect with you to work out the best options, including if you can have a phone or video consultation.

Supports in and around your home:

When you and your support worker are both well, the most important thing is to practise good personal and hand hygiene. Extra protection such as masks is not required, however masks are needed if you are unwell. If you have flu-like symptoms, please let us know as soon as possible.

We can support you with cooking and domestic tasks ensuring we maintain social distance and personal hygiene. We can also support you to undertake activities in and around your home that support your interests and explore ways to support you virtually. These may include:

  • connecting via phone, Skype or Facetime
  • learning a new skill and undertaking other activities at home or online
  • walking around the neighbourhood, following the guidelines on public gatherings

Rest assured that we are committed to safeguarding the health and well-being of our customers, employees and the entire community.

Avivo is following advice from:


The following precautions are advised for everyone:

What is coronavirus (COVID-19)?

COVID-19 is a new type of coronavirus that affects the respiratory system. Most people get a mild infection while others may get a severe infection, causing hospitalisation. People of all ages can be infected. However, those with underlying health conditions such as diabetes, heart and respiratory conditions are more susceptible to developing a more severe form of the virus.

What are the symptoms of coronavirus (COVID-19)?

Symptoms can range from mild illness to pneumonia. Those affected may experience:

  • Fever
  • Flu-like symptoms such as coughing, sore throat and headaches
  • Difficulty breathing

How can I prevent the spread of coronavirus (COVID-19)?

Good hand hygiene is the best defence against most viruses. You should:

  • Wash your hands frequently with soap and water, before and after eating, and after going to the toilet. The handwashing process should last for 40 to 60 seconds every time.
  • View the Handwashing Guide by the WHO here to learn how to wash your hands thoroughly.

Handwashing Guide by the WHO: Click here to view the guide.

In addition, when you cough or sneeze:

  • Sneeze into the inside of your elbows (not your hands) whilst leaning downwards.
  • If the above is not possible, cover your sneeze or cough with a tissue, then dispose of the tissue and use alcohol-based hand sanitiser.
  • And if unwell, avoid contact with others (stay more than 1.5 metres from people).

Other prevention measures:

  • Disinfect door handles, taps and switches with alcohol wipes regularly.
  • Use elbows or knuckles to press lift buttons, etc.

We have recommended to all Avivo employees that they follow the prevention measures above to prevent the spread of the virus.

We will continue to watch and monitor the developments with the virus.

Thank you for your cooperation.

For the latest advice, information and resources, go to