Updated 1 November 2021

In accordance with the recent government mandate for the COVID-19 vaccination in our industry and Avivo’s commitment to health and safety of all colleagues and customers, Avivo requires all colleagues to receive the COVID-19 vaccination to maintain employment with Avivo.

The mandate does not apply to customers unless you are employed or are engaged in some work for Avivo.

You can find more information about from the Department of Health for people with disability about COVID-19 vaccines here.

More information about the vaccine rollout for disability service providers can be found here.


Updated 27 June 2021


A woman in Joondalup has tested positive for COVID-19 after returning from Sydney, and she has spent 2 days in the community. As a result, the WA Government has made mask wearing mandatory across Perth and Peel for 3 days.

At this stage, Avivo supports and services will continue as normal with all employees in Perth and Peel wearing masks while in cars with customers or in customers’ homes.

Keep yourself up to date with the list of exposure sites here. Anyone that develops symptoms should isolate and get tested immediately. Do continue to maintain good hand hygiene and social distancing.

Stay safe everyone!



Updated 2 February 2021

We need your cooperation in these areas:

  • If you feel unwell with flu-like symptoms, please inform your support team or Coordinator. From there, we will work out the best way to support you.
  • Many of our customers have decided to decrease their risk by decreasing the number of people who visit them. We are happy to discuss this with you.
  • If you have any concerns around your services, please contact your support team or Coordinator.
  • If you have any concerns about your health, please speak to a doctor.
  • We have made the decision to help people stay safe during social community and group-based activities by wearing a mask and social distancing, and complying with government guidelines.

Changes to out of home supports:

In order to help ensure a safer community, changes to out of home supports include:

  • Doing your shopping for you.
  • Supporting you to set up online shopping.
  • Connecting you to community groups who will shop for you.
  • Supporting you to get your medications home delivered or collecting them for you.

If there are exceptional circumstances where you must travel to a medical appointment, your team will connect with you to work out the best options, including if you can have a phone or video consultation.

Supports in and around your home:

When you and your support worker are both well, the most important thing is to practise good personal and hand hygiene. Extra protection such as masks are required at present. If you have flu-like symptoms, contact your GP as soon as possible.

We can support you with cooking and domestic tasks ensuring we maintain social distance and personal hygiene. We can also support you to undertake activities in and around your home that support your interests and explore ways to support you virtually. These may include:

  • Connecting via phone or video call.
  • Learning a new skill and undertaking other activities at home or online.
  • Walking around the neighbourhood, following the current government guidelines.

Rest assured that we are committed to safeguarding the health and well-being of our customers, employees and the entire community.

Avivo is following advice from:

The following precautions are advised for everyone:

What is coronavirus (COVID-19)?

COVID-19 is a new type of coronavirus that affects the respiratory system. Most people get a mild infection while others may get a severe infection, causing hospitalisation. People of all ages can be infected. However, those with underlying health conditions such as diabetes, heart and respiratory conditions are more susceptible to developing a more severe form of the virus.

What are the symptoms of coronavirus (COVID-19)?

Symptoms can range from mild illness to pneumonia. Those affected may experience:

  • Fever
  • Flu-like symptoms such as coughing, sore throat and headaches
  • Difficulty breathing

How can I prevent the spread of coronavirus (COVID-19)?

Good hand hygiene is the best defence against most viruses. You should:

  • Wash your hands for at least 40-60 seconds with soap and water, before and after eating, and after going to the toilet.
  • View the Handwashing Guide by the WHO here to learn how to wash your hands thoroughly
  • Wear a mask

In addition, when you cough or sneeze:

  • Sneeze into the inside of your elbows (not your hands) whilst leaning downwards.
  • If the above is not possible, cover your sneeze or cough with a tissue, then dispose of the tissue and use alcohol-based hand sanitiser.
  • And if unwell, avoid contact with others (stay more than 1.5 metres from people).

Other prevention measures:

  • Disinfect door handles, taps and switches with alcohol wipes regularly.
  • Use elbows or knuckles to press lift buttons, etc.

We have recommended to all Avivo employees that they follow the prevention measures above to prevent the spread of the virus.

We will continue to watch and monitor the developments with the virus.

Thank you for your cooperation.

For the latest advice, information and resources, go to www.health.gov.au