It’s only when we hear your feedback that we know what we are doing well and what we need to do better.

If you need support in filling out the form below, ask a family member, friend or Avivo employee for help, or contact our Customer Liaison Officer at 1300 428 486.

We also encourage you to have independent support or advocacy whenever you require. Click here for independent advocacy organisations that can provide information and assistance with making a complaint.

All feedback will be handled with confidentiality and discretion.

If you are making a complaint, we’d very much like to work with you to resolve it. We encourage you to provide your name and preferred method of contact so that we can get in touch and work towards a solution. 

Your Information

Tick the option that best suits your reason for writing in:
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How would you like us to respond?

Your feedback is important to us. Rest assured that we work towards resolving complaints within 15 days. Sometimes due to complexities, this isn’t possible. We’ll always keep you informed along the way.

Our Customer Policy can be viewed here.