COVID-19 has affected us all and we have had to make some changes to the way we work. We understand that this can be unsettling for some people and may not meet your expectations.
Your feedback is still important to us and we will do our best to connect you with the right people. We encourage you to talk to one of your team (your Support Worker, Team Facilitator or Service Coordinator) if there is something you are concerned about. We know that most concerns can be resolved effectively by talking to your team.
What you should know:
Our office employees are now working from home and our offices are currently closed to the public. The phone line is still open and we are taking calls. We know that this may be challenging but we are finding new ways to stay connected and keep our customers and teams informed about changes.
Our teams are working very hard to adapt to the challenges of continuing to provide the best and safest possible support to our customers and their families. These are extraordinary times and you may have noticed these changes already.
If you would like to provide feedback, please fill out the form below, ask a family member, friend or Avivo employee for help, or contact our Customer Liaison Officer at 1300 428 486.
You may find it helpful to view our Customer Policy here.
If you are making a complaint, we’d very much like to work with you to resolve it. We encourage you to provide your name and preferred method of contact so that we can get in touch and work towards a solution.
We also encourage you to have independent support or advocacy whenever you require. Click here for independent advocacy organisations that can provide information and assistance with making a complaint.
All feedback will be handled with confidentiality and discretion.