Disability updates

Updated 7 May 2020


NDIS – Requesting changes to your plan 

If you want to request changes to your NDIS plan in response to COVID-19, you can call the NDIS Contact Centre on 1800 800 110, Monday to Friday 8am to 8pm (local time). Select option 5 for plan enquiries related to COVID-19. 

Some changes you could ask for include: 

  • Reviewing your whole plan over the phone  
  • Moving some funding from your capacity building budget into your core budget  
  • Changing the management option on part of your plan to allow you to make purchases more flexibly.  

Remember, this option is specific to requested changes in response to COVID-19.  


NDIS – Plans and reviews 

On 25 March 2020 the NDIA announced that plans will no longer end. On the day your plan is due to expire, the NDIA will automatically extend it for 365 days. You will not need to do anything – it will happen automatically. That way there will be no gaps between plans for anyone to worry about.   

  • Your extended plans will have the same budget and supports as their current plan.
  • The NDIA are reducing the amount of face to face meetings due to COVID-19. Around the time you are due for a review meeting, the NDIA will contact you to see if  you’re happy with your current plan. If  you are, they will simply extend it for up to 24 months.  


NDIS – Price limits 

Due to the COVID-19 pandemic, the NDIA has temporarily increased price limits by 10% for the following critical supports: 

  • Assistance with Daily Life (not including Supported Independent Living) 
  • Assistance with Social and Community Participation 
  • Improved Health and Wellbeing (not including personal training) 
  • Improved Daily Living Skills  

This increase came into effect on 25 March 2020. 


NDIS – Employing a Support Coordinator 

If you don’t currently have support coordination in your plan, you can now use some of your core funding to employ a support coordinator to help you. For people trying to juggle their supports at this difficult time, this might really be a help.  

 A support coordinator can help you to plan ahead and think about how you can get what you need if your supports change as a result of the pandemic.  

If you don’t have a support coordinator already, you can find out who offers support coordination by speaking to NDIS, LACs or referring to the NDIS website. 


NDIS – Priority home delivery service

The NDIA has worked with supermarket retailers to make sure NDIS participants wanting support to grocery shop have priority access to home delivery services.  

From Monday 6 April, you can purchase grocery items online to be delivered to your home. The NDIA will send all participants a unique home delivery access code by SMS or email. 

To access priority home delivery services: 

  1. Complete your shopping online for home delivery with participating supermarkets. 
  2. When prompted, enter your unique priority home delivery code. 
  3. Submit your order. 

For more information, visit the NDIS priority home delivery page or the website of your selected participating supermarket.