Aged Care updates

Updated 19 August 2020

CHSP – Accessing emergency services

During the pandemic, the assessment and referral pathways for the CHSP were relaxed to enable older Australians to access emergency CHSP services for up to six weeks without an assessment.This was previously extended to the end of July.

In light of the current situation in the Eastern States, the Department of Health has decided to extend these arrangements through to 31 October 2020 – access to CHSP service may be provided to older Australians without an aged care assessment when the case is urgent.

CHSP providers who have delivered services to clients for an extended period without an aged care assessment due to COVID-19 should now be helping these clients to be assessed by a Regional Assessment Service if there is a likely need for ongoing services.

For more information about eligibility for emergency access to CHSP services, see Section 4.4.1 of the CHSP Program Manual 2020-2022.


HCP – Taking social leave 

If you have a Home Care Package (HCP) and want to take leave because of COVID-19, you can: 

  • Take 28 days social leave in a calendar year as per usual. During this time, your package management and coordination fee will still be charged. 

 If you want to take more leave, the following changes will occur: 

  • Your package funds will reduce by 25% 
  • Your package management fee will still be charged 
  • Your care coordination fee will stop.

If you have any questions, please contact your Coordinator. 


Help with Food and Meals 

This fact sheet has information and advice for older people who are finding it difficult to access food and supplies because of COVID-19. It includes information about: 

  • Priority online ordering  
  • Referrals to food suppliers such as Meals on Wheels 
  • Additional support for those in crisis.