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Pay your invoiceDealing with her first experience of grief changed customer Joan’s life in ways she couldn’t have imagined. Joan’s early years growing up in Papua New…
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Support built around your recovery, your life, your goals
Individualised Community Living Strategy (ICLS) mental health support in WA
At Avivo, we believe recovery is possible for everyone. Through our Individualised Community Living Strategy (ICLS), we provide consistent, person-centred support that helps people live well in their community, on their own terms.
Grounded in hope, choice, connection, and self-determination, we walk alongside each person – offering practical support and guidance to build skills, strengthen connections, and create a life that reflects their values and goals.
NEED HELP NOW? 24/7 CRISIS SUPPORT
If you are in immediate danger, call: Triple zero (000)
24/7 Crisis & Suicide Support
Lifeline – 13 11 14
Lifeline Crisis Text Line – 0477 131 114
Suicide Call Back Service – 1300 659 467
The Samaritans (24/7 Anonymous Crisis Support) – 135 247Mental Health Emergency Response Line
Metro: 1300 555 788
Peel: 1800 676 822
Regional & Remote (through RuralLink): 1800 552 002Mental Health & Wellbeing Support
Beyond Blue – 1300 224 636Specialist & Community Support
13YARN (Aboriginal and Torres Strait Islander crisis support line) – 139 276
QLife (LGBTQI+) – 1800 184 527
MensLine Australia – 1300 789 978Child Protection & Family Support
Crisis Care – (08) 9223 1111
Crisis Care (toll free) – 1800 199 008
What is ICLS?
ICLS is a specialised mental health commissioned funded program designed to support people aged 18 to 85 living with a severe mental illness. It offers up to two years of personalised support (plus 12 months if needed), helping you build the skills and confidence to live well in your home and community.
Support is flexible and designed to fit your life, whether you need help maintaining your home, managing your mental health, connecting with others, or pursuing education or work.
“Their banter demonstrates the honest and open relationship they’ve formed – one that has allowed Paul to grow and face the world with renewed confidence.”
The duo Paul and Bron
What’s included in a ICLS program?
Build everyday life skills – budgeting, meal preparation, using public transport
Access mental and physical health services, appointments, and follow-ups
Encourage participation in social, recreational, and sporting activities to build confidence and connection
Work alongside you to build and maintain relationships with family, friends, and community networks
Learn new skills and explore education or employment pathways
Help you find safe and stable housing
Guidance and support to explore eligibility for supports such as NDIS
We’ll work alongside you to create a Recovery Plan that outlines your personal goals. Your Recovery Plan will evolve and grow as you do, and our team is here to work alongside you as part of your recovery journey.
Ready to learn more about ICLS?
We’re here to help you explore ICLS with confidence and care.
Our approach to mental health support
At Avivo, we walk alongside you – coaching, guiding, and supporting you towards recovery. Our approach is hopeful, proactive, and shaped by your goals, whether you’re rebuilding confidence, reconnecting with community, or simply finding your feet again.
Together, we’ll co-create a personalised Recovery Plan that reflects what matters to you – your strengths, your needs, and your vision for the future. We listen deeply, value your voice, and support your autonomy every step of the way.
Working closely with your family, clinicians, and wider support network, we take a future-focused, practical, and consistent approach, always grounded in genuine human connection.
Why choose Avivo for ICLS?
With only six ICLS providers available, many choose Avivo, and here’s why:
Recovery support, close to home
Avivo’s ICLS operates in 10 clinical service areas from the Mid West to the Wheatbelt to the Peel region, as well as the many surrounding suburbs. Explore the map to see where our teams provide recovery-focused support in local communities.
Who is eligible for ICLS?
You may be eligible for ICLS if you:
How to access ICLS support?
Accessing the Individualised Community Living Strategy (ICLS) is a collaborative process designed to ensure you receive the right support. This involves:
- 01
Referral
A public or private mental health service submits a referral to the WA Mental Health Commission (MHC) on your behalf.
- 02
Approval
The Mental Health Commission reviews and approves the referral for an ICLS support package upon program vacancy.
- 03
Program vacancy
The Mental Health Commission will call for nomination to a distribution list. Public and private mental health practitioners can join this list by emailing iclsreferrals@mhc.wa.gov.au.
Learn more about Mental Health Commission funding.
If you’re new to support services, exploring your options, or considering a change in provider, Avivo can guide you through the process.
Frequently asked questions
Frequently Asked Questions – view the Mental Health Commission’s ICLS FAQs here.
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Ready to learn more about ICLS?
We’re here to help you explore ICLS with confidence and care.
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