Is Avivo a registered provider?

Yes – we’re fully registered to deliver a range of services, and we’ve been trusted by over 50,000 Western Australians for nearly 60 years.

Can Avivo help me apply for the Commonwealth Home Support Programme or Support at Home?

Yes. We can guide you through the application process and connect you with the right people to get your plan started.

Can I choose my own Support Workers?

Absolutely. We work with you to find the right people to fit your needs and life.

Will customers have the same Support Worker every time?

Yes! Avivo operates in Neighbourhood Teams, meaning we have small, local teams dedicated to supporting customers in their communities. We do our best to provide continuity of care with the same Support Workers each week.

Do you provide overnight support?

Yes, we offer overnight support depending on plan eligibility and care requirements. A two-week notice period is required to arrange this service.

How do you ensure staff are experienced and caring?

All Avivo staff go through a rigorous recruitment process that includes: Police clearance NDIS worker screening Reference checks Initial and ongoing training

Can Avivo help me manage my plan and budget?

Yes – whether your agency-managed or self-managed, we can offer advice and support at varying levels.

How do you monitor service quality?

Our Service Coordinators regularly check in with customers to ensure satisfaction. If you have any concerns, you can contact us, and we will work together to resolve them.

What happens if we’re unhappy with the Support Worker?

If there are any issues with a Support Worker, simply contact an Avivo Service Coordinator to discuss your concerns. We do not charge any fees for requesting a change in care staff.

How is communication handled for customers with hearing, vision, or tech limitations?

We develop a personalised Support Plan with strategies to ensure effective communication. We also offer paper-based and electronic communication options to meet different needs.

How much will customers need to contribute towards an aged care program (like CHSP or SaH)?

Contribution fees depend on the assessment conducted by My Aged Care. Usually, it is based on income and assets. We recommend contacting My Aged Care (1800 200 422) for personalised financial details.

How will we be notified of costs?

Avivo provides a monthly statement detailing: Available funding Services used and costs Remaining balance Any personal contributions required

How can payments be made?

Payments are made via direct debit, unless other arrangements are approved.

How often do service costs increase?

Prices typically update annually on July 1st, with advance notice provided via mail or email.

Will my current Home Care Package automatically transfer to the Support at Home Program?

Yes, if you are already receiving home care services, your funding and support will transition smoothly into the new program without disruption.

What new funding levels will be available under Support at Home?

The Support at Home Program will introduce eight funding classifications, replacing the current four Home Care Package levels. This will allow for more personalised support that aligns with your specific needs.

Is there an exit fee if we change providers?

No, Avivo does not charge exit fees. However, we do require 7 days’ notice to transition to another provider.