How often are services invoiced?

Invoices are issued every two weeks for the services you receive.

What are my payment options?

You can pay your invoice in several ways: Credit or Debit Card (online or over the phone) EFT (Electronic Funds Transfer) BPAY Direct Debit (by arrangement)

How do I set up a Direct Debit?

To arrange a Direct Debit, please contact our Accounts Team on (08) 9204 7815 or complete this form. We’ll provide the form and guide you through the setup.

Who do I contact if I have a query about my invoice?

If you have any questions about your invoice, please call our Accounts Team on (08) 9204 7815 or email accountsreceivable@avivo.org.au.

How can I request a copy of a tax invoice?

You can request a copy of your tax invoice by contacting our Accounts Team at accountsreceivable@avivo.org.au or calling (08) 9204 7815

Who do I contact to make a payment arrangement?

If you’d like to discuss a payment arrangement, please call our Credit Controller on (08) 9204 7815.

I’ve gone direct debit, do I still receive an invoice?

Yes, you will. Even if you’ve set up direct debit, Avivo will still send you an invoice so you can see exactly what services you received, the cost of those services, and the date payment will be taken. The invoice is your record for NDIS, Home Care Package, or personal reference, and helps you keep track of your funding and spending.

How often are services invoiced?

Invoices are issued every two weeks for the services you receive.

What are my payment options?

You can pay your invoice in several ways: Credit or Debit Card (online or over the phone) EFT (Electronic Funds Transfer) BPAY Direct Debit (by arrangement)

How do I set up a Direct Debit?

To arrange a Direct Debit, please contact our Accounts Team on (08) 9204 7815 or complete this form. We’ll provide the form and guide you through the setup.

Who do I contact if I have a query about my invoice?

If you have any questions about your invoice, please call our Accounts Team on (08) 9204 7815 or email accountsreceivable@avivo.org.au.

How can I request a copy of a tax invoice?

You can request a copy of your tax invoice by contacting our Accounts Team at accountsreceivable@avivo.org.au or calling (08) 9204 7815

Who do I contact to make a payment arrangement?

If you’d like to discuss a payment arrangement, please call our Credit Controller on (08) 9204 7815.

I’ve gone direct debit, do I still receive an invoice?

Yes, you will. Even if you’ve set up direct debit, Avivo will still send you an invoice so you can see exactly what services you received, the cost of those services, and the date payment will be taken. The invoice is your record for NDIS, Home Care Package, or personal reference, and helps you keep track of your funding and spending.

Pay your invoice

Flexible payment options to suit you

Pay online now

How to pay your invoice

Paying your invoice is quick and easy. Please have your invoice handy before you begin and double-check the details. We have five available payment options.

Credit/debit card	EFT (Electronic funds transfer)	BPAY	Phone (Ccedit/debit card)	Direct debit arrangement
Pay securely online using your credit or debit card.	BSB: 066-000 Account: 1730 2944 Reference: Please enter your invoice reference number	Biller Code: 2642 Reference: Your unique BPAY reference number (from your invoice)	Call our Credit Controller direct.	Would you like us to debit future payments directly?
Pay online now			Direct	Request a Direct Debit

Want to go paperless?

Make life a little simpler (and greener!) by choosing to receive your invoices by email instead of post.

With paperless billing you’ll:

Receive your invoices faster
Have everything stored neatly in your inbox
Help reduce paper waste

Switching is easy, just let us know you’d like to go paperless by providing First and last name, customer number, phone and email details

Get in touch (08) 9204 7815

Notice something that doesn’t look right?

If you think there’s been an error with your payment, please let us know within seven days of the payment date.

Call: (08) 9204 78015
Email: accountsreceivable@avivo.org.au

Get In touch (08) 9204 7815

Need to pay your NDIS self-managed invoice?

Go to NDIS payment page

Frequently Asked Questions

How often are services invoiced?: Invoices are issued every two weeks for the services you receive.
What are my payment options?: You can pay your invoice in several ways:

Credit or Debit Card (online or over the phone)

EFT (Electronic Funds Transfer)

BPAY

Direct Debit (by arrangement)
How do I set up a Direct Debit?: To arrange a Direct Debit, please contact our Accounts Team on (08) 9204 7815 or complete this form. We’ll provide the form and guide you through the setup.
Who do I contact if I have a query about my invoice?: If you have any questions about your invoice, please call our Accounts Team on (08) 9204 7815 or email accountsreceivable@avivo.org.au.
How can I request a copy of a tax invoice?: You can request a copy of your tax invoice by contacting our Accounts Team at accountsreceivable@avivo.org.au or calling (08) 9204 7815
Who do I contact to make a payment arrangement?: If you’d like to discuss a payment arrangement, please call our Credit Controller on (08) 9204 7815.
I’ve gone direct debit, do I still receive an invoice?: Yes, you will. Even if you’ve set up direct debit, Avivo will still send you an invoice so you can see exactly what services you received, the cost of those services, and the date payment will be taken. The invoice is your record for NDIS, Home Care Package, or personal reference, and helps you keep track of your funding and spending.