Customer involvement at Avivo

What does customer involvement look like at Avivo

At Avivo, customer engagement means more than consultation – it’s a culture of collaboration and inclusion. We involve the people impacted by a policy, service, or decision in its development and implementation. It’s about creating mutually beneficial interactions where people feel heard, respected, and recognised for their unique contribution. 

We believe this kind of engagement leads to better services, stronger relationships, and outcomes that reflect what people want and need. 

Feedback isn’t gathered and filed away. It’s used to make decisions, challenge assumptions, and guide action. 

Avivo’s council

The Avivo Council is a group of customers and colleagues who come together with the Executive Team to help steer Avivo’s direction.  

We connect to discuss our strategic goals, our service delivery and what is happening at Avivo.  

By getting involved, you can:  

• Influence the organisation’s decision making and direction
• Have a direct audience with Avivo’s Executive team
• Connect with other Avivo customers and colleagues