Is Avivo a registered NDIS provider?

Yes – we’re fully registered to deliver a range of NDIS services, and we’ve been trusted by over 50,000 Western Australians for nearly 60 years.

Do Avivo need to see a copy of my NDIS plan?

Avivo requires a copy of all sections of your NDIS plan which relate to Avivo’s services. This includes: your goals, plan dates, funding types and budget values. We can only deliver supports, which the NDIS planner has included in your plan.

Can Avivo help budget supports within my NDIS funding?

Yes! Before providing supports, Avivo will work with you to understand what we can do which will best help you reach your goals. Our team can help with understanding what kind of supports and how many hours can be provided using your NDIS funding. Avivo will issue a budget and service agreement for your records.

Do you provide overnight support?

Yes, we offer overnight support depending on budget and care requirements. A two-week notice period is required to arrange this service.

Do you offer Nursing supports?

Yes! We have a team of qualified nurses who can provide NDIS funded supports.

Can I have the same Support Worker?

Yes, whenever possible. Avivo operates in Neighbourhood Teams, meaning we have small, local teams dedicated to supporting customers in their communities. We do our best to introduce multiple support workers to avoid disruption due to support worker leave.

Can I choose my own Support Workers?

Absolutely. We work with you to find the right people.

Do you employ your own care staff or use subcontractors?

We directly employ our own Support Workers.

How do you ensure staff are experienced and caring?

All Avivo staff go through a rigorous recruitment process that includes: NDIS worker screening Reference checks Initial and ongoing training

How do you monitor service quality?

Our Service Coordinators regularly check in with customers to ensure satisfaction. If you have any concerns, you can contact us, and we will work together to resolve them.

What happens if we’re unhappy with the Support Worker?

If there are any issues with a Support Worker, simply contact an Avivo Service Coordinator to discuss your concerns. We do not charge any fees for requesting a change in care staff.

How is communication handled for customers with hearing, vision, or tech limitations?

We develop a personalised Support Plan with strategies to ensure effective communication. We also offer paper-based and electronic communication options to meet different needs.

How will we be notified of charges?

For self and plan managed customers, invoices are issued monthly. For Agency managed customers, Avivo track delivery against our service agreements.

How often do service costs increase?

Prices typically update annually on July 1st with advance notice provided via mail or email.

Is there an exit fee if we change providers?

No, Avivo does not charge exit fees. However, we do usually require 28 days’ notice to cease services.

Do I pay extra for transport, travel time or non-face-to-face supports?

Yes. Customers are charged for transport, travel and non-face-to-face as per the price lists on our website. We will prepare an estimate of these costs at the beginning of your service agreement period and these can be claimed from the same NDIS budget as your visiting supports.