Support at Home is here – a new era in aged care for Australian seniors 

On 1 November 2025, the Australian government officially launched its important aged-care reform, which encompassed the Support at Home program. This replaces the old Home Care Packages (HCP) and Short-Term Restorative Care (STRC) schemes and brings a more flexible and transparent model for in-home support for Australian seniors. 

What’s changed and why it matters 

The new program is designed to help older Australians stay in their homes longer, stay connected to their communities, and access health and wellbeing support. There are several ‘pathways’ in Support at Home: 

• Assistive Technology and Home Modifications (AT-HM): Funding for equipment or modifications to help you live safely at home. 

• Restorative Care Pathway: Short-term allied health or nursing help to boost customer independence. 

• End-of-Life Pathway: Extra care support if you’re in the last three months of life and want to stay at home. 

Under the new system, customers will receive a quarterly budget based on their assessed needs. This means instead of a fixed flat daily fee, customers will only pay for the services they receive. 

What’s the impact on customers? 

Customers who were already receiving support under a Home Care Package will have automatically been moved across to Support at Home as of 1 November 2025, and don’t need to do anything. They will have received all the necessary correspondence about the changes and their new plan. 

Registered providers

Providers of Support at Home are required to be registered, and the Aged Care Quality and Safety Commission will regulate them under strengthened quality standards. 

Across Australia, there are around 180,000 unregistered providers and only 20,000 registered ones.  

Avivo is proud to be a registered provider, committed to delivering high-quality, compliant care.  

By choosing a registered provider like Avivo, our customers know they are getting: 

• professional Support Workers who are trained in manual handling, CPR, and safe work practices; 

• an organisation that meets national quality standards, meaning our work is monitored, accountable, and constantly improving; 

• decades of experience and a well-supported local team, giving you reliable support from people who care; and 

• reassurance you can feel safe and respected.  

We’re fully committed to quality, transparency and continuous improvement.  

Plus, Avivo’s Support at Home funding model is one of the most affordable, helping you get more value from your Support at Home budget. 

How to access Support at Home

1. Get assessed by My Aged Care. Customers need to be registered and assessed to receive a Support at Home budget.  

2. Choose a provider. Once customer know their budget and classification, they can select who delivers their services. 

3. Review the plan. A care plan should match a customer’s changing needs over time. 

Need more info?

If you’d like help understanding how Support at Home works for you or a loved one, or you want to talk through the process, let’s chat! 

We’re here to help!

If you are an existing Avivo customer, you can speak to your Service Coordinator. 

If you’re seeking more information about Support at Home, please contact Avivo on 1300 428 486 or hello@avivo.org.au.