Thinking of changing providers? Here’s what you need to know

The right support should fit your life in a way that feels easeful and comfortable.

It should give you the confidence, respect, and help you need to keep doing the things that matter most to you.

But as life changes, your support needs can change too. Sometimes the provider you started with may no longer feel like the right match, and that’s okay.

It’s important to know you’re not locked into one provider forever.

At Avivo, we believe you should always be at the center of your support. We hope this guide reminds you that at any time, you have the choice to explore your options for support that better reflects your goals, preferences, and the way you want to live.

What makes a support provider the right fit?

Choosing a provider is about more than the services they offer. It’s about how those services fit into your life.

Many people start looking for a new provider because they’re wanting:

Support that feels more personal

You are more than a number, a service agreement, or a schedule of appointments.

The right provider will take time to understand your story, your routines, your preferences and the things that make you who you are.

You should feel seen, listened to, and valued as a human being.

More consistency and connection

Feeling comfortable with the people who support you matters.

Building trust takes time, which is why having familiar faces and reliable relationships can make such a difference to your experience of support.

Support that adapts as life changes

Your needs, goals and circumstances won’t stay exactly the same forever.

A good provider will listen, communicate openly, and work with you to adjust support as your life changes.

A sense of choice and control

Support should empower you – not take over.

You should always feel involved in decisions, have a say in how support is delivered. and feel confident speaking up about what works for you.

You deserve support that feels right

Sometimes people hesitate to change providers because they worry about being perceived as difficult, causing disruption. or the burden of having to start over.

But choosing support that feels right for you isn’t being difficult – it’s part of looking after your own wellbeing.

If something no longer feels like the right fit, it’s okay to ask questions, explore other options, and find a provider who better aligns with what you need.

We’ve put together a step-by-step process if you feel ready to switch support in our blog, ‘Switching support shouldn’t be hard – here’s how it works’.

Why choose Avivo?

For more than 60 years, Avivo has supported Western Australians to live with independence, connection and confidence in their homes and communities.

We understand that no two people are the same.

That’s why our approach starts with listening.

Local support, close to home

With more than 80 neighbourhood teams across 420+ WA suburbs, our Support Workers live and work in the communities they support.

This helps us provide support that feels connected to your everyday life – from knowing your local area to understanding the places and people that are important to you.

Relationships that feel like a match

The person supporting you becomes part of your everyday life, so it’s important you find the right connection.

Our team takes the time to understand your preferences, personality, and routines to help create well-matched support relationships that feel comfortable and natural.

Experienced Support Workers

Our Support Workers are trusted, trained, NDIS approved Support Workers. And as a registered provider, we meet national quality and safety standards, and are committed to continuous improvement.

Support designed around you

Your goals, choices and preferences guide the support you receive.

Whether you need help at home, support in the community or assistance to stay connected with the things you love, we work alongside you to create a plan that fits your life.

Thinking about a change?

If you’d like to learn more about what changing providers involves, read our guide, ‘Switching support shouldn’t be hard – here’s how it works’.

Or get in touch with our friendly team today for help understanding your options.