Top questions seniors ask before getting support at home

If you’re considering getting some support at home, it doesn’t need to be scary. For many independent seniors, it’s understandable there’s a mindset transition from doing everything yourself to letting someone in your home to help you out a bit.

But getting in-home support likely means you’ll be able to retain your independence for longer. Whether it’s assistance with cleaning your home, preparing meals, transport, help with appointments or even personal care, in-home support is tailored to what you need.

You will be matched with the right Support Worker who understands you, your needs and your goals, so you can continue to live a fulfilling life on your terms.

It’s not about giving in – it’s about moving into the next chapter of your life with independence and dignity.

If you’re thinking about getting some support, you likely have many questions before you get started. Here are some of the most common questions people ask when seeking out in-home support:

1. Does getting support mean I’m losing my independence?
   This is a big concern for many people and as we mentioned, the answer is no. You won’t be losing your independence by asking for a bit of support. In fact, Support Workers are there to assist you to complete tasks that are becoming increasingly difficult, which helps your maintain your independence. They’re not there to take over your life or tell you what to do. You let us know what you need, and we’ll tailor supports to assist. We fit into your routines, respect your decision and your home.
2. What kind of help can I get at home?
   It really depends on what you need. We can tailer supports to assist you with what you require. Maybe you need help with cleaning, laundry, meal preparation, shopping, appointments or even social visits. You don’t have accept any support you don’t want. Your plan is built around what matters most to you.
3. Who will be coming into my home?
   We understand you may be cautious about letting someone new into your home and we truly regard it as a privilege. You can rest-assured that Avivo is a Registered organisation with almost 60 years of experience taking care of Western Australians. We screen, train and match our Support Workers to the right customers, so you should always feel safe, respected and comfortable. Our teams work locally, so your Support Worker will know the area you live in, as well as services and events near you. We also strive to ensure you have the same Support Worker(s) each time for consistency and so you can build up a strong relationship, like this customer and Support Worker.
4. Am I eligible for government-funded support?
   In Australia, many seniors can access subsidised support through My Aged Care and the Support at Home program or Commonwealth Home Support Programme. Eligibility is based on your needs, not your income alone. You’ll need to get an assessment to determine what level of support you qualify for. Even if you’re not eligible for funding straight away, there are other options. Please check the My Aged Care website for pathways into support.
5. How much will it cost me?
   Unfortunately, this is a ‘how long is a piece of string’ question as costs vary depending on the type of support you receive and whether you access government funding. Some services may include a small co-contribution, while others are fully funded. To talk through your options, please contact Avivo. We’ll be able to explain the different pathways to support and what you’re likely eligible for. We’ll also talk you through the costs, what you’re paying for and why.
6. Can I choose when and how often I get help?
   Yes. One of the great benefits of in-home care is flexibility. Some people start with just a few hours a week, while others need daily support. Supports can be adjusted as your needs change. If something isn’t working, your schedule can be reviewed and updated.
7. What if I don’t like the service or the support worker?
   This is your life and your supports and we want you to be happy! If you’re not comfortable, you can request changes – whether that’s a different Support Worker or a change in the services you receive. Avivo will take your feedback on board and pivot as we need to. You should never feel stuck or uncomfortable.
8. When is the ‘right time’ to start?
   Many seniors wait until things feel overwhelming before reaching out, but starting earlier can make a big difference. Waiting and registrations times can vary before a plan is in place and supports can start, so it’s better to reach out sooner than later.

Seeking out support around the home is not a sign of weakness. It’s a smart move to ensure you can stay independent and living in your home for as long as possible. Support can make everyday living that little bit easier and by asking the right questions and choosing the right provider for you, the transition can be seamless and supportive.

Ready to chat?

Call Avivo now on 1300 428 486 or email hello@avivo.org.au to discuss your options.