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Easy to understand

Paying your self-managed NDIS invoice

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How it works

If you self-manage your NDIS plan, you’ll need to claim funds from the NDIS and pay Avivo for the supports you receive. Here’s how the process works.

  1. 01

    Avivo provides your support

    Services are delivered as agreed.

  2. 02

    Your receive an invoice

    Avivo emails you an invoice showing the supports delivered.

  3. 03

    Claim through myplace portal

    Log into myplace portal using your myGov account.

    Submit a Payment Request.

  4. 04

    Funds are paid to your bank account

    The NDIS usually transfers funds within 48 hours.

  5. 05

    Pay Avivo

    Transfer the funds to Avivo’s bank account within 48 hours via Electronic Funds Transfer.

    BSB: 066-000

    Account: 1730 2944

    Reference: Please enter your invoice reference number

Want to go paperless?

Make life a little simpler (and greener!) by choosing to receive your invoices by email instead of post.

With paperless billing you’ll:

  • Receive your invoices faster
  • Have everything stored neatly in your inbox
  • Help reduce paper waste
Yes, I want to go paperless(08) 9204 7815

Notice something that doesn’t look right?

If you think there’s been an error with your payment, please let us know within seven days of the payment date.

Get In touch(08) 9204 7815


Frequently asked questions

What if I’ve never used the myplace portal?

You’ll need a myGov account that’s linked to the myplace portal. This is where you claim funds from the NDIS.

If you don’t have an account, you can follow this NDIS step-by-step guide.

Or call the myGov helpline on 13 23 07 or NDIS on 1800 800 110 for support setting it up.

How do I make a claim on the myplace portal?

Once logged into myplace through your myGov account:

  1. Select My Payment Request.
  2. Enter the details from your Avivo invoice.
  3. Submit the request.

Funds are normally transferred into your bank account within 48 hours.

When will I receive funds from the NDIS?

Payments usually arrive in your nominated bank account within 48 hours of lodging your claim on the myplace portal.

Who do I contact if I have questions about my invoice?

If something doesn’t look right on your invoice, or if you’re unsure about a charge, please contact Avivo’s Customer Accounts Team:

Call (08) 9204 7815

Email accountsreceivable@avivo.org.au

What should I do once I receive the NDIS funds?

Once the money lands in your account, you’ll need to transfer the amount shown on your Avivo invoice into our bank account within 48 hours.

BSB: 066-000

Account: 1730 2944

Reference: Please enter your invoice reference number

What happens if I don’t pay the invoice straight away?

Avivo sends out monthly statements to help you track any unpaid invoices. Paying within 48 hours helps keep your account up to date and avoids overdue balances.

What if I can’t pay within 48 hours?

We understand that sometimes things don’t go to plan. If you’re experiencing delays or difficulties, please call our Customer Accounts Team on (08) 9204 7815 as soon as possible so we can work with you to resolve it.

Can I get help managing my NDIS payments?

Yes. If self-managing feels overwhelming, you may be able to use a Plan Manager or choose to have the NDIS manage payments on your behalf. If you’d like advice on what’s right for you, the NDIS can guide you through your options  – call 1800 800 110