New customer information

Our commitment to transparency, safety and accountability

At Avivo, we operate with integrity, respect, and openness. Here you’ll find policies and governance and easy to read documents that guide how we work and ensure the safety and wellbeing of our community. It’s part of our promise to deliver services you can trust.

• Customer policy – understand your rights, responsibilities, and how we deliver person-centre support
• Terms and conditions – clear guidelines to help us support you safely, respectfully and transparently
• Complaints Guide – how to speak up if something isn’t right
• Incident Management – what happens if something goes wrong
• NDIS Commission Overview – who checks NDIS services
• Feedback Form – a simple way to share your thoughts
• Constitution & Governance – learn about the structure and principles that guide Avivo’s operations
• Privacy policy – see how we protect your personal information and uphold confidentiality
• Reporting Abuse or Neglect
• Working Safely Together with Recommended Products

Need more help?

If you’d like more support understanding these guides, or prefer a printed copy, just ask. We’re here to help.