Supporting death and dying with compassion

Our approach to end-of-life support 

We know when we have time to plan, we can make a real difference in a person’s final months, weeks or days. Being able to have early, open conversations can help us honour a customer’s wishes, provide quality care, and offer reassurance to families. 

To guide this process, we’ve developed a death and dying timeline, which outlines:

• the services Avivo provides before and after a customer’s death (top half); and 
• the services we don’t provide, but can help connect you with (bottom half). 

Avivo’s death and dying report

To make sure we’re providing the best experience for end-of-life care, we’ve been on a journey to create a plan to enhance our knowledge, skills, and practices in end-of-life care for both customers and colleagues. 

We’ve presented these findings in our Death and Dying Report. We believe this is an important body of work that has allowed us to reflect on and refine our processes to make this time of life easier and more supportive for everyone.  

We remain committed to deepening our understanding and continuing to provide compassionate, person-centred care at every stage of life. 

Download the report

Grief resources and support 

Grief affects everyone differently. Whether you’re a customer or their loved ones, we want you to know that support is available.

Crisis support (24/7)

• Lifeline – 13 11 14
• Suicide Call Back Service – 1300 659 467

Cultural and specialist support

• 13YARN – for Aboriginal and Torres Strait Islander peoples
• Beyond Blue – 1300 22 4636
• Griefline – 1300 845 745 (8am–8pm AEST, Mon–Fri)
• World Wellness Group – multicultural support, 1300 079 020