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FeedbackNew aged care program in WA
Support at Home providing aged care support with more choice and independence.
What is Support at Home?
Support at Home is Australia’s new aged care program that launched on 1 November 2025. It replaces Home Care Packages and Short-Term Restorative Care, making it easier to get the right support, when and how you need it.
This government-funded program is all about helping older Australians stay safe, independent, and connected — in the comfort of their own homes and communities. Whether it’s help around the house, support with mobility, or more complex care, services are flexible and tailored to what matters most to you.
Support at Home funding levels
There are eight levels of funding, ranging from around $11,000 to $78,000 per year, depending on the level of support you need.
| Classification | Support Level | Typical Services |
|---|---|---|
| 1 – 2 | Basic needs | Cleaning, meal preparation, shopping, transport |
| 3 – 4 | Low care needs | Personal care, basic health support, mobility aids |
| 5 – 6 | Intermediate care needs | Frequent personal care, allied health, nursing visits |
| 7 – 8 | High/complex care needs | Advanced clinical nursing, therapies, and intensive support coordination |
What’s included in a Support at Home plan
Dependent on your Support at Home plan you could be eligible for:
Support in your home
Specialist Services
Short-term Support at Home pathways are available
Support at Home offers three short-term pathways to provide timely and tailored support when you need it.
Restorative Care Pathway
Focused, goal-based support to help you maintain or regain independence
Assistive Technology & Home Modifications
Equipment and home changes to make daily life safer and more comfortable
End-of-Life Pathway
Compassionate care and guidance to help you and your family through the final months at home
Who is eligible?
You may be eligible for a Support at Home if you:
- Are aged 65 or older (or 50+ if you’re Aboriginal or Torres Strait Islander)
- Live at home and need ongoing or more complex support
To get started, apply through My Aged Care or call 1800 200 422.
How does Support at Home work?
- 01
Check eligibility
Visit My Aged Care or call 1800 200 422
- 02
Get assessed
An Aged Care Assessment Team (ACAT) determines your needs and classification level
- 03
Receive approval
You’ll be assigned a funding classification (1 to 8)
- 04
Choose provider
At Avivo we’ll create a tailored plan to maximise funding
- 05
Plan your personalised support
A Service Coordinator will develop a support plan
- 06
Begin support
Your Support Worker starts
- 07
Regular reviews
Check-in’s to ensure your needs are met
Financial hardship support
If you’re worried about the Support at Home contributions, you can apply for financial help by completing the Financial Hardship form.
Once you are approved for Support at Home, if you think you are going to struggle with the contributions you can complete the application form while waiting for allocation.
Self-funding
You don’t have to wait to get help. If you’re waiting for a package to be assigned, we can provide self-funded support to get you started sooner.
Why choose Avivo?
Because everyone deserves to be supported, included, and connected to their community.
For nearly 60 years, we’ve worked alongside individuals, families and carers across Western Australia to deliver care that’s personal, flexible and grounded in respect. Whether you’re navigating aged care, disability or mental health support, we’re here to make the process simpler, kinder and built around what matters most to you.
Experience you can trust
Trusted by over 55,000 families
Local and community centred
In metro and regional WA.
NDIS Registered
Quality safeguarding, compliant and insured
Reliable hassle-free care
On time, same Support Worker and dependable backup
Personalised support
Flexible support to suit your life
600+ diverse providers
Network of Allied Health & other professionals
Trained and certified
Trusted, trained, NDIS approved Support Workers
FAQ’s – Support at Home
We’re here to walk alongside you — every step of the way.
What is the Support at Home program?
This new government-funded aged care program launches on 1 November 2025, replacing both Home Care Packages (HCP) and Short-Term Restorative Care (STRC). It’s designed to be simpler, more flexible, and easier to access across Perth and regional WA.
I already have a Home Care Package—what happens to me?
Nothing changes on your end. You’ll automatically transition to the new program with your funding level maintained or improved, and your services will continue without interruption. Rest assured, the government guarantees no financial disadvantage.
What’s actually changing under Support at Home?
- More personalised funding levels: Increased from 4 to 8 levels, ranging between $11,000 and $78,000 per year.
- Quarterly budgets across three key areas:
- Clinical care (nursing, allied health)
- Independence support (personal care, mobility, AT-HM)
- Everyday living (cleaning, meals, gardening)
- Short-term services now include:
- Restorative care: up to 12 weeks
- Home modifications & assistive tech: up to $15,000
- End-of-life care: up to $25,000
- Faster access to services, with wait times targeted at three months by 2027.
Will I need to pay for my care?
Contributions vary based on your financial situation—full or part pensioner, or self-funded retiree. Income- and assets-based fees apply, with continued protections for pensioners.
Can I still choose my provider?
Absolutely! You can continue with Avivo—or select any provider you prefer. You control the choice, and we’ll help tailor services to your life, home, and community.
Is self-management an option?
Yes—if you’d like to:
- Choose your support workers
- Schedule your services
- Manage your own budget
You’re free to self-manage. But if you want help coordinating or planning, Avivo is here to support you.
What happens if my needs change?
We’ve got you covered. Simply request a reassessment, and your support level can adjust to match your changing needs.
How do I apply or transition?
- Already on a Home Care Package? No action needed—you’ll transition automatically.
- New to aged care? Apply via My Aged Care, and we’ll guide you through the assessment, funding, provider choice, and care planning process.
How it works
Pricelist
Funding options
How to apply
Age care FAQ
How to apply
